PAR: Paraphrase, Acknowledge, Redirect
Paraphrase to confirm the core, acknowledge the emotion or stake, then redirect toward action: “It sounds like timeline risk on integration. I get why that’s worrying. Shall we evaluate two alternatives by noon?” This three-beat cadence calms rooms. It honors content and feelings without lingering. Use it in tense handoffs, crowded standups, and executive corridors. Eventually, colleagues preemptively structure their points, knowing you’ll crystallize them and steer toward the smallest, cleanest next move.
Signal Words and Priorities
Train your ears to catch signal words that telegraph priority: “blocker,” “dependency,” “customer impact,” “compliance,” or “budget.” When you hear one, pause and confirm priority before discussing details. This protects time and attention, two scarce resources in pressured environments. A finance leader tripled meeting throughput by pausing after priority words, aligning on order, and only then diving into specifics. Practice during calls by jotting signal words and realigning the agenda in shared view.